Return & Refund Policy

Last Updated: July 23, 2026

At ZigZag Boxing, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

1. 14-Day Return Policy

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be returned within 14 days of delivery.

• Be unused, unworn, and in the same condition that you received it.

• Be in its original packaging with all tags and accessories included.

• Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Gift cards

• Personalised or custom-made products

• Items that have been used, damaged, or altered after delivery

• Products that cannot be resold for hygiene or safety reasons once opened or used

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. How to Start a Return

To request a return, please contact us at:

Email: info@zigzagboxing.com

Please include:

• Your order number

• Your name

• The item(s) you wish to return

• The reason for the return (optional but appreciated)

We will provide instructions on how to return your item.

4. Return Address

Please send approved returns to:

ZigZag Boxing
30 Riverhead Close
London, E17 5PY
United Kingdom

Items returned without first contacting us may experience delays in processing.

5. Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning the item.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

6. Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

• Damaged

• Faulty

• Defective

• Incorrect

please contact us within 48 hours of delivery at info@zigzagboxing.com, including photographs of the issue where possible.

We will work with you to arrange a replacement, exchange, or refund where appropriate.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.

8. Exchanges

We only replace items if they are defective, damaged, or if you receive the wrong product.

If you need an exchange, please contact us at:

info@zigzagboxing.com

9. Order Cancellations

If your order has not yet been dispatched, you may request a cancellation by contacting us as soon as possible.

Once an order has been shipped, it cannot be cancelled and must instead be returned in accordance with this Return & Refund Policy.

10. Consumer Rights

Nothing in this policy affects your statutory rights under the consumer laws of England, Wales, Scotland, and Northern Ireland.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

ZigZag Boxing
30 Riverhead Close
London, E17 5PY
United Kingdom

Email: info@zigzagboxing.com